Not happy with your purchase from Panama Jack? No worries, Panama Jack® offers hassle-free returns on *most items within 30 days of delivery. Just head over to our Return Center to start a return or exchange.

Panama Jack offers Checkout+, a $2.98 optional insurance program available at checkout. Customers that take advantage of our Checkout+ will have the option to return or exchange their product for no additional charge:

Advantages of Checkout+

Checkout with confidence
Shop with confidence, knowing your purchases are protected every step of the way.

Free returns for exchanges & refunds
Return or exchange your items for free. If you're not completely satisfied, we've got you covered.

Package protection
Rest assured, if your package is lost, stolen, or damaged, we've got you covered.

Easy return portal
Skip all the back and forth, and submit your return in a few clicks.

For customers who opt out of Checkout+, a $4.95 fee will be applied to all returns or exchanges. To start a non-Checkout+ return or exchange, visit our Return Center to print a prepaid label. 

Please note: Exchanges will only be processed once the original item is returned in sellable condition with tags attached.

Only items purchased from our website will be eligible for a return. Items purchased from a store or online marketplace should be returned to the purchase location.

Items or promotions marked for final sale (i.e. "All Sales Final") cannot be returned or exchanged for any reason. The sale price is as marked on the website, and no additional discounts can be applied.

If you have any questions regarding our return policy, you can always contact us directly at info@panamajack.com or 1-800-840-5225

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders will ship via: DHL, Fedex, USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

*Panama Jack® offers FREE SHIPPING on all orders of $20.00 or more purchased directly from panamajack.com and shipped within the contiguous United States and Puerto Rico. 

Domestic orders of less than $20.00 will be charged a flat rate of $3.95.

Shipping address must be deliverable byDHL, Fedex, UPS or the USPS. Domestic orders outside of the contiguous United States and Puerto Rico do not qualify for free shipping.

Please note that transit times are not guaranteed. We apologize, but no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier. Orders can be shipped any of the following ways, based on our discretion:

DHL: Air or Ground (1-5 Days)

FedEx: Ground (1-5 Days)

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack® Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (APO/FPO)

Panama Jack® does not ship to Alaska, Hawaii or the U.S. Virgin Islands. Domestic orders outside of the contiguous United States and Puerto Rico do not qualify for free shipping. Shipping address must be deliverable by UPS or the USPS.  

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

ORDER SUBTOTALCOST$0-$11.99$6.95$12.00-$24.99$8.95$25.00+$10.95

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack® Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

City field: Enter "APO" or "FPO." State/Province/Region field: Choose "AE" if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Choose "AA" if the recipient is stationed in the Americas. Choose "AP" if the recipient is stationed in Asia or the Pacific. Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack® offers shipping to over 180 countries for international orders.

• Duties and taxes are calculated at checkout, and do not have to be paid upon delivery.
• DHL and UPS shipping services with tracking numbers are used to ship and deliver international orders.
• Customers can use their own local currency and a local payment method to pay for their international orders.

HATS CARE

Our hats should be spot cleaned (dab the soiled area) by using a slightly dampened cloth with a solution made from warm water and dish detergent. Once the stains have been treated, immediately use a dry, clean cloth or towel to absorb the excess moisture (dab the wet area). To finish this process, the hat should be left to air dry.