Ordering Information

Have a question about placing an order on our Panama Jack website? Please find answers to Frequently Asked Questions about the ordering process below. If you can't find an answer here, feel free to email us at info@panamajack.com or call us at 1-800-840-5225

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Payment Options

We accept Visa, MasterCard, Discover, American Express, Shopify Pay, Amazon Pay, Apple Pay, Google Pay, or PayPal. We do not accept PayPal E-checks, personal checks, cash, or money orders.

Please note that credit cards are pre-authorized during the ordering process and then settled when your order ships. PayPal orders are settled as soon as the order is submitted.

E-mail and tracking notifications will be sent upon receipt of your order, followed by another when your order has shipped. Your shipping receipt will include tracking number(s).

Can I Use More Than One Discount Code?

Unfortunately, only one discount code can be applied per order.

What Does Final Sale Mean?

When an item is marked final sale, it cannot be returned or exchanged for any reason. The sale price is as marked on the site, and no additional discounts can be applied.

Sales Tax

We are required by law to collect sales tax for orders shipped within the state of Florida. Sales tax will be calculated during the checkout process.

Site Security

We employ 256-bit Secure Sockets Layer (SSL) technology that safely encrypts all private information when placing an order.

Split Shipping

We cannot split an order to separate shipping addresses. A separate order is required for each shipping address.

Wrong Address Disclaimer

It is the responsibility of the customer to make sure that the billing and shipping addresses are entered correctly. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing or shipping information is necessary.

If the wrong shipping address is provided, please email us at info@panamajack.com or call us at 1-800-840-5225 immediately! We do our best to speed up processing and shipping times. There is a short time frame for us to update the address on your order. Unfortunately, we cannot guarantee that the update will be made prior to the order shipping. If the package is shipped with the incorrect address, the courier may not be able to deliver the order and the package may be returned to us.

There are times after the order leaves our warehouse when a package is marked as "undeliverable" by the courier. In these situations, the package will be returned back to us. When we receive "Return To Sender" packages, our team will automatically refund your original form of payment. If the order is returned and the customer requests to reship the package, additional shipping fees may be applied.

Order Cancellation/Modification

If you decide to cancel or modify your order please email us at info@panamajack.com or call us at 1-800-840-5225 as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in order process. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.