Returns
**New Coronavirus (COVID-19) Refund Update**
We encourage you to purchase only what you need - and not to stockpile. At this time, we are suspending refunds on certain products, including Panama Jack Green Ice Aloe Vera Gel and Hand Sanitizer, purchased during this declared emergency. We will of course continue to honor our Panama Jack Guarantee for any products that do not meet our quality standards.
Not happy with your purchase from Panama Jack? No worries, Panama Jack® offers hassle-free returns on *most items within 30 days of delivery. Just head over to our Return Center to start a return and print a pre-paid shipping label. Return shipping labels are issued at a flat rate of $4.95 (**excluding Beach Cruiser bicycles), which will be deducted from your total refund. Please note that we do not process exchanges. Only items purchased from our website will be eligible for a return. Items purchased from a store or online marketplace should be returned to the purchase location.
*Items or promotions marked for final sale (i.e. "All Sales Final") cannot be returned or exchanged for any reason. The sale price is as marked on the website, and no additional discounts can be applied.
**Please contact us by email or phone if you are not satisfied with your panamajack.com Beach Cruiser bicycle purchase. Additional charges apply for processing Beach Cruiser returns.
If you have any questions regarding our return policy, you can always contact us directly at info@panamajack.com or 1-800-840-5225
Items must be in new, unused condition and in the original packaging to qualify for a refund. Some items are not available for return. The few exceptions that cannot be returned include:
- Items that have been worn, washed, or modified
- Used sun care products
- Any items not purchased from the Panama Jack® website
- Items or promotions marked for final sale (i.e. "All Sales Final") cannot be returned or exchanged for any reason. The sale price is as marked on the website, and no additional discounts can be applied.
Please note that your orders original shipping cost (if any) is non-refundable.
1. Click here to start your return.
2. Print your pre-paid USPS return label by clicking the "Get return label" button. Flat-rate return postage of $4.95 (*excluding Beach Cruiser Bicycles) will be deducted from the customers refund total. Please note that we do not process exchanges.
3. Pack all of the returned items, along with a print out of your packing slip, and attach the USPS shipping label on top of the box. You can use the box the items arrived in or another box if you prefer.
4. Take your packaged return to your local USPS post office, or hand it directly to a postal carrier, to confirm shipping.
5. You will receive an email confirmation once we have received your items, and after your refund is issued.
We will process your credit once the item is received and inspected. Allow two weeks for processing, and one to seven business days to receive your credit. All credits for returns will be applied directly to the original form of payment.
Please notify us via email: info@panamajack.com or 1-800-840-5225 within 14 days of receiving your order to report any issues and to receive instructions.
We carefully package all of our products to arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please notify us via email: info@panamajack.com or 1-800-840-5225 immediately, and we will send a replacement (depending on availability). Please include your original web reference number or order number. We may ask for pictures of the damage for quality control purposes.
Panama Jack® is not responsible for packages that are lost, stolen, or damaged during shipping. You assume all liability for packages verified delivered by the carrier with tracking information.
Any packages returned to us marked as undeliverable will be processed for a refund, less any shipping charges incurred. We will not reship orders marked as undeliverable. Customers will need to process a new order with a corrected address.