Returns
Not happy with your purchase from Panama Jack? No worries, Panama Jack® offers hassle-free returns on *most items within 30 days of delivery. Just head over to our Return Center to start a return or exchange.
Panama Jack offers Checkout+, a $2.98 optional insurance program available at checkout. Customers that take advantage of our Checkout+ will have the option to return or exchange their product for no additional charge:
Advantages of Checkout+
Checkout with confidence
Shop with confidence, knowing your purchases are protected every step of the way.
Free returns for exchanges & refunds
Return or exchange your items for free. If you're not completely satisfied, we've got you covered.
Package protection
Rest assured, if your package is lost, stolen, or damaged, we've got you covered.
Easy return portal
Skip all the back and forth, and submit your return in a few clicks.
For customers who opt out of Checkout+, a $4.95 fee will be applied to all returns or exchanges. To start a non-Checkout+ return or exchange, visit our Return Center to print a prepaid label.
Please note: Exchanges will only be processed once the original item is returned in sellable condition with tags attached.
Only items purchased from our website will be eligible for a return. Items purchased from a store or online marketplace should be returned to the purchase location.
Items or promotions marked for final sale (i.e. "All Sales Final") cannot be returned or exchanged for any reason. The sale price is as marked on the website, and no additional discounts can be applied.
If you have any questions regarding our return policy, you can always contact us directly at info@panamajack.com or 1-800-840-5225
Return eligibility
Items must be in new, unused condition and in the original packaging to qualify for a refund. Some items are not available for return. The few exceptions that cannot be returned include:
- Items that have been worn, washed, or modified
- Used sun care products
- Any items not purchased from the Panama Jack® website
- Items or promotions marked for final sale (i.e. "All Sales Final") cannot be returned or exchanged for any reason. The sale price is as marked on the website, and no additional discounts can be applied.
Please note that your orders original shipping cost (if any) is non-refundable.
Returning products by mail
1. Click here to start your return.
2. Print your pre-paid USPS return label by clicking the "Get return label" button. Panama Jack offers Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping on exchange orders. Labels should be purchased through our customer portal.
3. Pack all of the returned items, along with a print out of your packing slip, and attach the USPS shipping label on top of the box. You can use the box the items arrived in or another box if you prefer.
4. Take your packaged return to your local USPS post office, or hand it directly to a postal carrier, to confirm shipping.
5. You will receive an email confirmation once we have received your items, and after your refund is issued.
Processing refunds
We will process your credit once the item is received and inspected. Allow two weeks for processing, and one to seven business days to receive your credit. All credits for returns will be applied directly to the original form of payment.
Incorrect, missing, or defective items
Please submit a return request within 14 days of receiving your order and select damaged or incorrect item as your return reason to report any issues and receive instructions. For additional support, feel free to reach out to info@panamajack.com or 1-800-840-5225
Damaged packages
We carefully package all of our products to arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please submit a return request within 14 days of receiving your order and select damaged item as your return reason. We will ask for pictures of the damage for quality control purposes and send a replacement (depending on availability). For additional questions/concerns, please notify us via email: info@panamajack.com or 1-800-840-5225 immediately.
Missing packages
Panama Jack® is not responsible for packages that are lost, stolen, or damaged during shipping. You assume all liability for packages verified delivered by the carrier with tracking information.
Carrier returned packages
Any packages returned to us marked as undeliverable will be processed for a refund, less any shipping charges incurred. We will not reship orders marked as undeliverable. Customers will need to process a new order with a corrected address.