**New Coronavirus (COVID-19) Refund Update**
We encourage you to purchase only what you need - and not to stockpile. At this time, we are suspending refunds on certain products, including Panama Jack Green Ice Aloe Vera Gel and Hand Sanitizer, purchased during this declared emergency. We will of course continue to honor our Panama Jack Guarantee for any products that do not meet our quality standards.
We want you to love your Panama Jack purchase. If you don't, that's okay, you may return your web-order purchase within 30 days of delivery for a refund. Contact us within 30 days of receiving your order to report any issues and to receive instructions. Please note that only items purchased from our website will be eligible for a return. Items purchased from a store should be returned to where they were bought for a refund or exchange.
**Please reference our new Coronavirus (COVID-19) Refund Update, as it supersedes our previous refund policy. If you have any questions regarding our updated refund policy, you can contact us directly at email@example.com or 1-800-840-5225.
Items must be in new, unused condition and in the original packaging to qualify for a refund. Some items are not available for return. The few exceptions that cannot be returned include:
- Items that have been worn, washed, or modified
- Used sun care products
- Items purchased on sale
- Any items not purchased from the Panama Jack website
RETURNING PRODUCTS BY MAIL
When returning your purchase by mail, please include a copy of your receipt or order form. Please pack your return securely in the original box or similar shipping container. You are responsible for choosing a shipping carrier and method. We recommend using a method that can be insured and tracked. You will not be reimbursed for your original or return postage; we do not offer prepaid return shipping labels. We do not process exchanges. Feel free to contact us via email: firstname.lastname@example.org or 1-800-840-5225 to set-up your return.
MAIL RETURNS TO
"Order Number" or "Web Reference Number"
230 Ernestine Street
Orlando, Florida 32801
We will process your credit once the item is received and inspected. Allow two weeks for processing, and one to seven business days to receive your credit. All credits for returns will be applied directly to the original form of payment. You are responsible for all shipping and handling charges.
INCORRECT, MISSING, OR DEFECTIVE ITEMS
We carefully package all of our products to arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please notify us via email: email@example.com or 1-800-840-5225 immediately, and we will send a replacement (depending on availability). Please include your original web reference number or order number. We may ask for pictures of the damage for quality control purposes.
Panama Jack is not responsible for packages that are lost, stolen, or damaged during shipping. You assume all liability for packages verified delivered by the carrier with tracking information.
CARRIER RETURNED PACKAGES
Any packages returned to us marked as undeliverable will be processed for a refund, less any shipping charges incurred. We will not reship orders marked as undeliverable. Customers will need to process a new order with a corrected address.