Refund policy
Not happy with your purchase from Panama Jack? No worries, Panama Jack® offers hassle-free returns on *most items within 30 days of delivery. Just head over to our Return Center to start a return or exchange.
Panama Jack offers Checkout+, a $2.98 optional insurance program available at checkout. Customers that take advantage of our Checkout+ will have the option to return or exchange their product for no additional charge:
Advantages of Checkout+
Checkout with confidence
Shop with confidence, knowing your purchases are protected every step of the way.
Free returns for exchanges & refunds
Return or exchange your items for free. If you're not completely satisfied, we've got you covered.
Package protection
Rest assured, if your package is lost, stolen, or damaged, we've got you covered.
Easy return portal
Skip all the back and forth, and submit your return in a few clicks.
For customers who opt out of Checkout+, a $4.95 fee will be applied to all returns or exchanges. To start a non-Checkout+ return or exchange, visit our Return Center to print a prepaid label.
Please note: Exchanges will only be processed once the original item is returned in sellable condition with tags attached.
Only items purchased from our website will be eligible for a return. Items purchased from a store or online marketplace should be returned to the purchase location.
Items or promotions marked for final sale (i.e. "All Sales Final") cannot be returned or exchanged for any reason. The sale price is as marked on the website, and no additional discounts can be applied.
If you have any questions regarding our return policy, you can always contact us directly at info@panamajack.com or 1-800-840-5225
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here: https://shop-panama-jack.myshopify.com/apps/redo/returns-portal/login?withdraw=true
We will cover the cost of return shipping at no cost to you. A prepaid label will be provided through our withdrawal portal.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
RETURN ELIGIBILITY
Items must be in new, unused condition and in the original packaging to qualify for a refund. Some items are not available for return. The few exceptions that cannot be returned include:
- Items that have been worn, washed, or modified
- Used sun care products
- Items purchased on sale
- Any items not purchased from the Panama Jack website
RETURNING PRODUCTS BY MAIL
When returning your purchase by mail, please include a copy of your receipt or order form. Please pack your return securely in the original box or similar shipping container. Feel free to contact us via email: info@panamajack.com or 1-800-840-5225 to set-up your return.
MAIL RETURNS TO
"Order Number"
Panama Jack Returns
230 Ernestine Street
Orlando, Florida 32801
PROCESSING REFUNDS
We will process your credit once the item is received and inspected. Allow two weeks for processing, and one to seven business days to receive your credit. All credits for returns will be applied directly to the original form of payment. You are responsible for all shipping and handling charges.
INCORRECT, MISSING, OR DEFECTIVE ITEMS
Please notify us via email: info@panamajack.com or 1-800-840-5225 within 14 days of receiving your order to report any issues and to receive instructions.
DAMAGED PACKAGES
We carefully package all of our products to arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please notify us via email: info@panamajack.com or 1-800-840-5225 immediately, and we will send a replacement (depending on availability). Please include your original web reference number or order number. We may ask for pictures of the damage for quality control purposes.
MISSING PACKAGES
Panama Jack is not responsible for packages that are lost, stolen, or damaged during shipping. You assume all liability for packages verified delivered by the carrier with tracking information.
CARRIER RETURNED PACKAGES
Any packages returned to us marked as undeliverable will be processed for a refund, less any shipping charges incurred. We will not reship orders marked as undeliverable. Customers will need to process a new order with a corrected address.