**New Coronavirus (COVID-19) Refund Update**

We encourage you to purchase only what you need - and not to stockpile. At this time, we are suspending refunds on certain products, including Panama Jack Green Ice Aloe Vera Gel and Hand Sanitizer, purchased during this declared emergency. We will of course continue to honor our Panama Jack Guarantee for any products that do not meet our quality standards.

Not happy with your purchase from Panama Jack? No worries, Panama Jack® offers hassle-free returns on *most items within 30 days of delivery. Just head over to our Return Center to start a return and print a pre-paid shipping label. Return shipping labels are issued at a flat rate of $4.95 (**excluding Beach Cruiser bicycles), which will be deducted from your total refund. Please note that we do not process exchanges. Only items purchased from our website will be eligible for a return. Items purchased from a store or online marketplace should be returned to the purchase location.

*Items or promotions marked for final sale (i.e. "All Sales Final") cannot be returned or exchanged for any reason. The sale price is as marked on the website, and no additional discounts can be applied.

**Please contact us by email or phone if you are not satisfied with your panamajack.com Beach Cruiser bicycle purchase. Additional charges apply for processing Beach Cruiser returns.

If you have any questions regarding our return policy, you can always contact us directly at info@panamajack.com or 1-800-840-5225

RETURN ELIGIBILITY

Items must be in new, unused condition and in the original packaging to qualify for a refund. Some items are not available for return. The few exceptions that cannot be returned include:

• Items that have been worn, washed, or modified
• Used sun care products
• Any items not purchased from the Panama Jack® website
• Items or promotions marked for final sale (i.e. "All Sales Final") cannot be returned or exchanged for any reason. The sale price is as marked on the website, and no additional discounts can be applied.

Please note that your orders original shipping cost (if any) is non-refundable.  

RETURNING PRODUCTS BY MAIL

1. Click here to start your return.

2. Print your pre-paid USPS return label by clicking the "Get return label" button. Flat-rate return postage of $4.95 (*excluding Beach Cruiser Bicycles) will be deducted from the customers refund total. Please note that we do not process exchanges.

3. Pack all of the returned items, along with a print out of your packing slip, and attach the USPS shipping label on top of the box. You can use the box the items arrived in or another box if you prefer.

4. Take your packaged return to your local USPS post office, or hand it directly to a postal carrier, to confirm shipping.

5. You will receive an email confirmation once we have received your items, and after your refund is issued.

PROCESSING REFUNDS

We will process your credit once the item is received and inspected. Allow two weeks for processing, and one to seven business days to receive your credit. All credits for returns will be applied directly to the original form of payment.

INCORRECT, MISSING, OR DEFECTIVE ITEMS

Please notify us via email: info@panamajack.com or 1-800-840-5225 within 14 days of receiving your order to report any issues and to receive instructions.

DAMAGED PACKAGES

We carefully package all of our products to arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please notify us via email: info@panamajack.com or 1-800-840-5225 immediately, and we will send a replacement (depending on availability). Please include your original web reference number or order number. We may ask for pictures of the damage for quality control purposes.

MISSING PACKAGES

Panama Jack® is not responsible for packages that are lost, stolen, or damaged during shipping. You assume all liability for packages verified delivered by the carrier with tracking information.

CARRIER RETURNED PACKAGES

Any packages returned to us marked as undeliverable will be processed for a refund, less any shipping charges incurred. We will not reship orders marked as undeliverable. Customers will need to process a new order with a corrected address.

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders will ship via: DHL, Fedex, USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

*Panama Jack® offers FREE SHIPPING on all orders of $20.00 or more purchased directly from panamajack.com and shipped within the contiguous United States and Puerto Rico. 

Domestic orders of less than $20.00 will be charged a flat rate of $3.95.

Shipping address must be deliverable by DHL, Fedex, UPS or the USPS. Domestic orders outside of the contiguous United States and Puerto Rico do not qualify for free shipping. 

Please note that transit times are not guaranteed. We apologize, but no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier. Orders can be shipped any of the following ways, based on our discretion:

DHL: Air or Ground (1-5 Days)

Fedex: Ground (1-5 Days)

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack® Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (APO/FPO)

Panama Jack® does not ship to Alaska, Hawaii or the U.S. Virgin Islands. Domestic orders outside of the contiguous United States and Puerto Rico do not qualify for free shipping. Shipping address must be deliverable by UPS or the USPS.  

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

ORDER SUBTOTAL	COST
$0-$11.99	$6.95
$12.00-$24.99	$8.95
$25.00+	$10.95

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack® Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

City field: Enter "APO" or "FPO."

State/Province/Region field: Choose "AE" if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Choose "AA" if the recipient is stationed in the Americas. Choose "AP" if the recipient is stationed in Asia or the Pacific.

Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack® has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack® and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "Ship To" links at the top right of our website..

 

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?