**New Coronavirus (COVID-19) Refund Update**

We encourage you to purchase only what you need - and not to stockpile. At this time, we are suspending refunds on certain products, including Panama Jack Green Ice Aloe Vera Gel and Hand Sanitizer, purchased during this declared emergency. We will of course continue to honor our Panama Jack Guarantee for any products that do not meet our quality standards.

We want you to love your Panama Jack purchase. If you don't, that's okay, you may return your web-order purchase within 30 days of delivery for a refund. Contact us within 30 days of receiving your order to report any issues and to receive instructions. Please note that only items purchased from our website will be eligible for a return. Items purchased from a store should be returned to where they were bought for a refund or exchange. 

**Please reference our new Coronavirus (COVID-19) Refund Update, as it supersedes our previous refund policy. If you have any questions regarding our updated refund policy, you can contact us directly at info@panamajack.com or 1-800-840-5225.

RETURN ELIGIBILITY

Items must be in new, unused condition and in the original packaging to qualify for a refund. Some items are not available for return. The few exceptions that cannot be returned include:

• Items that have been worn, washed, or modified
• Used sun care products
• Items purchased on sale
• Any items not purchased from the Panama Jack website

RETURNING PRODUCTS BY MAIL

When returning your purchase by mail, please include a copy of your receipt or order form. Please pack your return securely in the original box or similar shipping container. You are responsible for choosing a shipping carrier and method. We recommend using a method that can be insured and tracked. You will not be reimbursed for your original or return postage; we do not offer prepaid return shipping labels. We do not process exchanges. Feel free to contact us via email: info@panamajack.com or 1-800-840-5225 to set-up your return.

MAIL RETURNS TO

"Order Number" or "Web Reference Number"
Panama Jack
230 Ernestine Street
Orlando, Florida 32801

PROCESSING REFUNDS

We will process your credit once the item is received and inspected. Allow two weeks for processing, and one to seven business days to receive your credit. All credits for returns will be applied directly to the original form of payment. You are responsible for all shipping and handling charges.

INCORRECT, MISSING, OR DEFECTIVE ITEMS

Please notify us via email: info@panamajack.com or 1-800-840-5225 within 14 days of receiving your order to report any issues and to receive instructions.

DAMAGED PACKAGES

We carefully package all of our products to arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please notify us via email: info@panamajack.com or 1-800-840-5225 immediately, and we will send a replacement (depending on availability). Please include your original web reference number or order number. We may ask for pictures of the damage for quality control purposes.

MISSING PACKAGES

Panama Jack is not responsible for packages that are lost, stolen, or damaged during shipping. You assume all liability for packages verified delivered by the carrier with tracking information.

CARRIER RETURNED PACKAGES

Any packages returned to us marked as undeliverable will be processed for a refund, less any shipping charges incurred. We will not reship orders marked as undeliverable. Customers will need to process a new order with a corrected address.

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

CONTIGUOUS STATES SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (Alaska, Hawaii, U.S. Territories, APO/FPO)

Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?

Have a question about Panama Jack products? Please find answers to Frequently Asked Questions below. If you can't find an answer here, feel free to email us at info@panamajack.com or call us at 1-800-840-5225

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Payment Options

We accept Visa, MasterCard, Discover, American Express, Shopify Pay, Amazon Pay, Apple Pay, Google Pay, or PayPal. We do not accept PayPal E-checks, personal checks, cash, or money orders.

Please note that credit cards are pre-authorized during the ordering process and then settled when your order ships. PayPal orders are settled as soon as the order is submitted.

E-mail and tracking notifications will be sent upon receipt of your order, followed by another when your order has shipped. Your shipping receipt will include tracking number(s).

Can I Use More Than One Discount Code?

Unfortunately, only one discount code can be applied per order.

What Does Final Sale Mean?

When an item is marked final sale, it cannot be returned or exchanged for any reason. The sale price is as marked on the site, and no additional discounts can be applied.

Sales Tax

We are required by law to collect sales tax for orders shipped within the state of Florida. Sales tax will be calculated during the checkout process.

Site Security

We employ 256-bit Secure Sockets Layer (SSL) technology that safely encrypts all private information when placing an order.

Split Shipping

We cannot split an order to separate shipping addresses. A separate order is required for each shipping address.

Wrong Address Disclaimer

It is the responsibility of the customer to make sure that the billing and shipping addresses are entered correctly. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing or shipping information is necessary.

If the wrong shipping address is provided, please email us at info@panamajack.com or call us at 1-800-840-5225 immediately! We do our best to speed up processing and shipping times. There is a short time frame for us to update the address on your order. Unfortunately, we cannot guarantee that the update will be made prior to the order shipping. If the package is shipped with the incorrect address, the courier may not be able to deliver the order and the package may be returned to us.

There are times after the order leaves our warehouse when a package is marked as "undeliverable" by the courier. In these situations, the package will be returned back to us. When we receive "Return To Sender" packages, our team will automatically refund your original form of payment. If the order is returned and the customer requests to reship the package, additional shipping fees may be applied.

Order Cancellation/Modification

If you decide to cancel or modify your order please email us at info@panamajack.com or call us at 1-800-840-5225 as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in order process. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

When Will My Order Arrive?

SHIPPING INFORMATION

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

CONTIGUOUS STATES SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (Alaska, Hawaii, U.S. Territories, APO/FPO)

Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?

**New Coronavirus (COVID-19) Refund Update**

We encourage you to purchase only what you need - and not to stockpile. At this time, we are suspending refunds on certain products, including Panama Jack Green Ice Aloe Vera Gel and Hand Sanitizer, purchased during this declared emergency. We will of course continue to honor our Panama Jack Guarantee for any products that do not meet our quality standards.

We want you to love your Panama Jack purchase. If you don't, that's okay, you may return your web-order purchase within 30 days of delivery for a refund. Contact us within 30 days of receiving your order to report any issues and to receive instructions. Please note that only items purchased from our website will be eligible for a return. Items purchased from a store should be returned to where they were bought for a refund or exchange. 

**Please reference our new Coronavirus (COVID-19) Refund Update, as it supersedes our previous refund policy. If you have any questions regarding our updated refund policy, you can contact us directly at info@panamajack.com or 1-800-840-5225.

RETURN ELIGIBILITY

Items must be in new, unused condition and in the original packaging to qualify for a refund. Some items are not available for return. The few exceptions that cannot be returned include:

• Items that have been worn, washed, or modified
• Used sun care products
• Items purchased on sale
• Any items not purchased from the Panama Jack website

RETURNING PRODUCTS BY MAIL

When returning your purchase by mail, please include a copy of your receipt or order form. Please pack your return securely in the original box or similar shipping container. You are responsible for choosing a shipping carrier and method. We recommend using a method that can be insured and tracked. You will not be reimbursed for your original or return postage; we do not offer prepaid return shipping labels. We do not process exchanges. Feel free to contact us via email: info@panamajack.com or 1-800-840-5225 to set-up your return.

MAIL RETURNS TO

"Order Number" or "Web Reference Number"
Panama Jack
230 Ernestine Street
Orlando, Florida 32801

PROCESSING REFUNDS

We will process your credit once the item is received and inspected. Allow two weeks for processing, and one to seven business days to receive your credit. All credits for returns will be applied directly to the original form of payment. You are responsible for all shipping and handling charges.

INCORRECT, MISSING, OR DEFECTIVE ITEMS

Please notify us via email: info@panamajack.com or 1-800-840-5225 within 14 days of receiving your order to report any issues and to receive instructions.

DAMAGED PACKAGES

We carefully package all of our products to arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please notify us via email: info@panamajack.com or 1-800-840-5225 immediately, and we will send a replacement (depending on availability). Please include your original web reference number or order number. We may ask for pictures of the damage for quality control purposes.

MISSING PACKAGES

Panama Jack is not responsible for packages that are lost, stolen, or damaged during shipping. You assume all liability for packages verified delivered by the carrier with tracking information.

CARRIER RETURNED PACKAGES

Any packages returned to us marked as undeliverable will be processed for a refund, less any shipping charges incurred. We will not reship orders marked as undeliverable. Customers will need to process a new order with a corrected address.

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

CONTIGUOUS STATES SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (Alaska, Hawaii, U.S. Territories, APO/FPO)

Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?

Have a question about Panama Jack products? Please find answers to Frequently Asked Questions below. If you can't find an answer here, feel free to email us at info@panamajack.com or call us at 1-800-840-5225

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Payment Options

We accept Visa, MasterCard, Discover, American Express, Shopify Pay, Amazon Pay, Apple Pay, Google Pay, or PayPal. We do not accept PayPal E-checks, personal checks, cash, or money orders.

Please note that credit cards are pre-authorized during the ordering process and then settled when your order ships. PayPal orders are settled as soon as the order is submitted.

E-mail and tracking notifications will be sent upon receipt of your order, followed by another when your order has shipped. Your shipping receipt will include tracking number(s).

Can I Use More Than One Discount Code?

Unfortunately, only one discount code can be applied per order.

What Does Final Sale Mean?

When an item is marked final sale, it cannot be returned or exchanged for any reason. The sale price is as marked on the site, and no additional discounts can be applied.

Sales Tax

We are required by law to collect sales tax for orders shipped within the state of Florida. Sales tax will be calculated during the checkout process.

Site Security

We employ 256-bit Secure Sockets Layer (SSL) technology that safely encrypts all private information when placing an order.

Split Shipping

We cannot split an order to separate shipping addresses. A separate order is required for each shipping address.

Wrong Address Disclaimer

It is the responsibility of the customer to make sure that the billing and shipping addresses are entered correctly. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing or shipping information is necessary.

If the wrong shipping address is provided, please email us at info@panamajack.com or call us at 1-800-840-5225 immediately! We do our best to speed up processing and shipping times. There is a short time frame for us to update the address on your order. Unfortunately, we cannot guarantee that the update will be made prior to the order shipping. If the package is shipped with the incorrect address, the courier may not be able to deliver the order and the package may be returned to us.

There are times after the order leaves our warehouse when a package is marked as "undeliverable" by the courier. In these situations, the package will be returned back to us. When we receive "Return To Sender" packages, our team will automatically refund your original form of payment. If the order is returned and the customer requests to reship the package, additional shipping fees may be applied.

Order Cancellation/Modification

If you decide to cancel or modify your order please email us at info@panamajack.com or call us at 1-800-840-5225 as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in order process. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

When Will My Order Arrive?

SHIPPING INFORMATION

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

CONTIGUOUS STATES SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (Alaska, Hawaii, U.S. Territories, APO/FPO)

Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?

**New Coronavirus (COVID-19) Refund Update**

We encourage you to purchase only what you need - and not to stockpile. At this time, we are suspending refunds on certain products, including Panama Jack Green Ice Aloe Vera Gel and Hand Sanitizer, purchased during this declared emergency. We will of course continue to honor our Panama Jack Guarantee for any products that do not meet our quality standards.

We want you to love your Panama Jack purchase. If you don't, that's okay, you may return your web-order purchase within 30 days of delivery for a refund. Contact us within 30 days of receiving your order to report any issues and to receive instructions. Please note that only items purchased from our website will be eligible for a return. Items purchased from a store should be returned to where they were bought for a refund or exchange. 

**Please reference our new Coronavirus (COVID-19) Refund Update, as it supersedes our previous refund policy. If you have any questions regarding our updated refund policy, you can contact us directly at info@panamajack.com or 1-800-840-5225.

RETURN ELIGIBILITY

Items must be in new, unused condition and in the original packaging to qualify for a refund. Some items are not available for return. The few exceptions that cannot be returned include:

• Items that have been worn, washed, or modified
• Used sun care products
• Items purchased on sale
• Any items not purchased from the Panama Jack website

RETURNING PRODUCTS BY MAIL

When returning your purchase by mail, please include a copy of your receipt or order form. Please pack your return securely in the original box or similar shipping container. You are responsible for choosing a shipping carrier and method. We recommend using a method that can be insured and tracked. You will not be reimbursed for your original or return postage; we do not offer prepaid return shipping labels. We do not process exchanges. Feel free to contact us via email: info@panamajack.com or 1-800-840-5225 to set-up your return.

MAIL RETURNS TO

"Order Number" or "Web Reference Number"
Panama Jack
230 Ernestine Street
Orlando, Florida 32801

PROCESSING REFUNDS

We will process your credit once the item is received and inspected. Allow two weeks for processing, and one to seven business days to receive your credit. All credits for returns will be applied directly to the original form of payment. You are responsible for all shipping and handling charges.

INCORRECT, MISSING, OR DEFECTIVE ITEMS

Please notify us via email: info@panamajack.com or 1-800-840-5225 within 14 days of receiving your order to report any issues and to receive instructions.

DAMAGED PACKAGES

We carefully package all of our products to arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please notify us via email: info@panamajack.com or 1-800-840-5225 immediately, and we will send a replacement (depending on availability). Please include your original web reference number or order number. We may ask for pictures of the damage for quality control purposes.

MISSING PACKAGES

Panama Jack is not responsible for packages that are lost, stolen, or damaged during shipping. You assume all liability for packages verified delivered by the carrier with tracking information.

CARRIER RETURNED PACKAGES

Any packages returned to us marked as undeliverable will be processed for a refund, less any shipping charges incurred. We will not reship orders marked as undeliverable. Customers will need to process a new order with a corrected address.

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

CONTIGUOUS STATES SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (Alaska, Hawaii, U.S. Territories, APO/FPO)

Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?

Have a question about Panama Jack products? Please find answers to Frequently Asked Questions below. If you can't find an answer here, feel free to email us at info@panamajack.com or call us at 1-800-840-5225

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Payment Options

We accept Visa, MasterCard, Discover, American Express, Shopify Pay, Amazon Pay, Apple Pay, Google Pay, or PayPal. We do not accept PayPal E-checks, personal checks, cash, or money orders.

Please note that credit cards are pre-authorized during the ordering process and then settled when your order ships. PayPal orders are settled as soon as the order is submitted.

E-mail and tracking notifications will be sent upon receipt of your order, followed by another when your order has shipped. Your shipping receipt will include tracking number(s).

Can I Use More Than One Discount Code?

Unfortunately, only one discount code can be applied per order.

What Does Final Sale Mean?

When an item is marked final sale, it cannot be returned or exchanged for any reason. The sale price is as marked on the site, and no additional discounts can be applied.

Sales Tax

We are required by law to collect sales tax for orders shipped within the state of Florida. Sales tax will be calculated during the checkout process.

Site Security

We employ 256-bit Secure Sockets Layer (SSL) technology that safely encrypts all private information when placing an order.

Split Shipping

We cannot split an order to separate shipping addresses. A separate order is required for each shipping address.

Wrong Address Disclaimer

It is the responsibility of the customer to make sure that the billing and shipping addresses are entered correctly. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing or shipping information is necessary.

If the wrong shipping address is provided, please email us at info@panamajack.com or call us at 1-800-840-5225 immediately! We do our best to speed up processing and shipping times. There is a short time frame for us to update the address on your order. Unfortunately, we cannot guarantee that the update will be made prior to the order shipping. If the package is shipped with the incorrect address, the courier may not be able to deliver the order and the package may be returned to us.

There are times after the order leaves our warehouse when a package is marked as "undeliverable" by the courier. In these situations, the package will be returned back to us. When we receive "Return To Sender" packages, our team will automatically refund your original form of payment. If the order is returned and the customer requests to reship the package, additional shipping fees may be applied.

Order Cancellation/Modification

If you decide to cancel or modify your order please email us at info@panamajack.com or call us at 1-800-840-5225 as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in order process. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

When Will My Order Arrive?

SHIPPING INFORMATION

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

CONTIGUOUS STATES SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (Alaska, Hawaii, U.S. Territories, APO/FPO)

Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?

**New Coronavirus (COVID-19) Refund Update**

We encourage you to purchase only what you need - and not to stockpile. At this time, we are suspending refunds on certain products, including Panama Jack Green Ice Aloe Vera Gel and Hand Sanitizer, purchased during this declared emergency. We will of course continue to honor our Panama Jack Guarantee for any products that do not meet our quality standards.

We want you to love your Panama Jack purchase. If you don't, that's okay, you may return your web-order purchase within 30 days of delivery for a refund. Contact us within 30 days of receiving your order to report any issues and to receive instructions. Please note that only items purchased from our website will be eligible for a return. Items purchased from a store should be returned to where they were bought for a refund or exchange. 

**Please reference our new Coronavirus (COVID-19) Refund Update, as it supersedes our previous refund policy. If you have any questions regarding our updated refund policy, you can contact us directly at info@panamajack.com or 1-800-840-5225.

RETURN ELIGIBILITY

Items must be in new, unused condition and in the original packaging to qualify for a refund. Some items are not available for return. The few exceptions that cannot be returned include:

• Items that have been worn, washed, or modified
• Used sun care products
• Items purchased on sale
• Any items not purchased from the Panama Jack website

RETURNING PRODUCTS BY MAIL

When returning your purchase by mail, please include a copy of your receipt or order form. Please pack your return securely in the original box or similar shipping container. You are responsible for choosing a shipping carrier and method. We recommend using a method that can be insured and tracked. You will not be reimbursed for your original or return postage; we do not offer prepaid return shipping labels. We do not process exchanges. Feel free to contact us via email: info@panamajack.com or 1-800-840-5225 to set-up your return.

MAIL RETURNS TO

"Order Number" or "Web Reference Number"
Panama Jack
230 Ernestine Street
Orlando, Florida 32801

PROCESSING REFUNDS

We will process your credit once the item is received and inspected. Allow two weeks for processing, and one to seven business days to receive your credit. All credits for returns will be applied directly to the original form of payment. You are responsible for all shipping and handling charges.

INCORRECT, MISSING, OR DEFECTIVE ITEMS

Please notify us via email: info@panamajack.com or 1-800-840-5225 within 14 days of receiving your order to report any issues and to receive instructions.

DAMAGED PACKAGES

We carefully package all of our products to arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please notify us via email: info@panamajack.com or 1-800-840-5225 immediately, and we will send a replacement (depending on availability). Please include your original web reference number or order number. We may ask for pictures of the damage for quality control purposes.

MISSING PACKAGES

Panama Jack is not responsible for packages that are lost, stolen, or damaged during shipping. You assume all liability for packages verified delivered by the carrier with tracking information.

CARRIER RETURNED PACKAGES

Any packages returned to us marked as undeliverable will be processed for a refund, less any shipping charges incurred. We will not reship orders marked as undeliverable. Customers will need to process a new order with a corrected address.

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

CONTIGUOUS STATES SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (Alaska, Hawaii, U.S. Territories, APO/FPO)

Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?

Have a question about Panama Jack products? Please find answers to Frequently Asked Questions below. If you can't find an answer here, feel free to email us at info@panamajack.com or call us at 1-800-840-5225

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Payment Options

We accept Visa, MasterCard, Discover, American Express, Shopify Pay, Amazon Pay, Apple Pay, Google Pay, or PayPal. We do not accept PayPal E-checks, personal checks, cash, or money orders.

Please note that credit cards are pre-authorized during the ordering process and then settled when your order ships. PayPal orders are settled as soon as the order is submitted.

E-mail and tracking notifications will be sent upon receipt of your order, followed by another when your order has shipped. Your shipping receipt will include tracking number(s).

Can I Use More Than One Discount Code?

Unfortunately, only one discount code can be applied per order.

What Does Final Sale Mean?

When an item is marked final sale, it cannot be returned or exchanged for any reason. The sale price is as marked on the site, and no additional discounts can be applied.

Sales Tax

We are required by law to collect sales tax for orders shipped within the state of Florida. Sales tax will be calculated during the checkout process.

Site Security

We employ 256-bit Secure Sockets Layer (SSL) technology that safely encrypts all private information when placing an order.

Split Shipping

We cannot split an order to separate shipping addresses. A separate order is required for each shipping address.

Wrong Address Disclaimer

It is the responsibility of the customer to make sure that the billing and shipping addresses are entered correctly. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing or shipping information is necessary.

If the wrong shipping address is provided, please email us at info@panamajack.com or call us at 1-800-840-5225 immediately! We do our best to speed up processing and shipping times. There is a short time frame for us to update the address on your order. Unfortunately, we cannot guarantee that the update will be made prior to the order shipping. If the package is shipped with the incorrect address, the courier may not be able to deliver the order and the package may be returned to us.

There are times after the order leaves our warehouse when a package is marked as "undeliverable" by the courier. In these situations, the package will be returned back to us. When we receive "Return To Sender" packages, our team will automatically refund your original form of payment. If the order is returned and the customer requests to reship the package, additional shipping fees may be applied.

Order Cancellation/Modification

If you decide to cancel or modify your order please email us at info@panamajack.com or call us at 1-800-840-5225 as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in order process. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

When Will My Order Arrive?

SHIPPING INFORMATION

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

CONTIGUOUS STATES SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (Alaska, Hawaii, U.S. Territories, APO/FPO)

Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?

**New Coronavirus (COVID-19) Refund Update**

We encourage you to purchase only what you need - and not to stockpile. At this time, we are suspending refunds on certain products, including Panama Jack Green Ice Aloe Vera Gel and Hand Sanitizer, purchased during this declared emergency. We will of course continue to honor our Panama Jack Guarantee for any products that do not meet our quality standards.

We want you to love your Panama Jack purchase. If you don't, that's okay, you may return your web-order purchase within 30 days of delivery for a refund. Contact us within 30 days of receiving your order to report any issues and to receive instructions. Please note that only items purchased from our website will be eligible for a return. Items purchased from a store should be returned to where they were bought for a refund or exchange. 

**Please reference our new Coronavirus (COVID-19) Refund Update, as it supersedes our previous refund policy. If you have any questions regarding our updated refund policy, you can contact us directly at info@panamajack.com or 1-800-840-5225.

RETURN ELIGIBILITY

Items must be in new, unused condition and in the original packaging to qualify for a refund. Some items are not available for return. The few exceptions that cannot be returned include:

• Items that have been worn, washed, or modified
• Used sun care products
• Items purchased on sale
• Any items not purchased from the Panama Jack website

RETURNING PRODUCTS BY MAIL

When returning your purchase by mail, please include a copy of your receipt or order form. Please pack your return securely in the original box or similar shipping container. You are responsible for choosing a shipping carrier and method. We recommend using a method that can be insured and tracked. You will not be reimbursed for your original or return postage; we do not offer prepaid return shipping labels. We do not process exchanges. Feel free to contact us via email: info@panamajack.com or 1-800-840-5225 to set-up your return.

MAIL RETURNS TO

"Order Number" or "Web Reference Number"
Panama Jack
230 Ernestine Street
Orlando, Florida 32801

PROCESSING REFUNDS

We will process your credit once the item is received and inspected. Allow two weeks for processing, and one to seven business days to receive your credit. All credits for returns will be applied directly to the original form of payment. You are responsible for all shipping and handling charges.

INCORRECT, MISSING, OR DEFECTIVE ITEMS

Please notify us via email: info@panamajack.com or 1-800-840-5225 within 14 days of receiving your order to report any issues and to receive instructions.

DAMAGED PACKAGES

We carefully package all of our products to arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please notify us via email: info@panamajack.com or 1-800-840-5225 immediately, and we will send a replacement (depending on availability). Please include your original web reference number or order number. We may ask for pictures of the damage for quality control purposes.

MISSING PACKAGES

Panama Jack is not responsible for packages that are lost, stolen, or damaged during shipping. You assume all liability for packages verified delivered by the carrier with tracking information.

CARRIER RETURNED PACKAGES

Any packages returned to us marked as undeliverable will be processed for a refund, less any shipping charges incurred. We will not reship orders marked as undeliverable. Customers will need to process a new order with a corrected address.

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

CONTIGUOUS STATES SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (Alaska, Hawaii, U.S. Territories, APO/FPO)

Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?

Have a question about Panama Jack products? Please find answers to Frequently Asked Questions below. If you can't find an answer here, feel free to email us at info@panamajack.com or call us at 1-800-840-5225

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Payment Options

We accept Visa, MasterCard, Discover, American Express, Shopify Pay, Amazon Pay, Apple Pay, Google Pay, or PayPal. We do not accept PayPal E-checks, personal checks, cash, or money orders.

Please note that credit cards are pre-authorized during the ordering process and then settled when your order ships. PayPal orders are settled as soon as the order is submitted.

E-mail and tracking notifications will be sent upon receipt of your order, followed by another when your order has shipped. Your shipping receipt will include tracking number(s).

Can I Use More Than One Discount Code?

Unfortunately, only one discount code can be applied per order.

What Does Final Sale Mean?

When an item is marked final sale, it cannot be returned or exchanged for any reason. The sale price is as marked on the site, and no additional discounts can be applied.

Sales Tax

We are required by law to collect sales tax for orders shipped within the state of Florida. Sales tax will be calculated during the checkout process.

Site Security

We employ 256-bit Secure Sockets Layer (SSL) technology that safely encrypts all private information when placing an order.

Split Shipping

We cannot split an order to separate shipping addresses. A separate order is required for each shipping address.

Wrong Address Disclaimer

It is the responsibility of the customer to make sure that the billing and shipping addresses are entered correctly. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing or shipping information is necessary.

If the wrong shipping address is provided, please email us at info@panamajack.com or call us at 1-800-840-5225 immediately! We do our best to speed up processing and shipping times. There is a short time frame for us to update the address on your order. Unfortunately, we cannot guarantee that the update will be made prior to the order shipping. If the package is shipped with the incorrect address, the courier may not be able to deliver the order and the package may be returned to us.

There are times after the order leaves our warehouse when a package is marked as "undeliverable" by the courier. In these situations, the package will be returned back to us. When we receive "Return To Sender" packages, our team will automatically refund your original form of payment. If the order is returned and the customer requests to reship the package, additional shipping fees may be applied.

Order Cancellation/Modification

If you decide to cancel or modify your order please email us at info@panamajack.com or call us at 1-800-840-5225 as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in order process. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

When Will My Order Arrive?

SHIPPING INFORMATION

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

CONTIGUOUS STATES SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (Alaska, Hawaii, U.S. Territories, APO/FPO)

Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?

**New Coronavirus (COVID-19) Refund Update**

We encourage you to purchase only what you need - and not to stockpile. At this time, we are suspending refunds on certain products, including Panama Jack Green Ice Aloe Vera Gel and Hand Sanitizer, purchased during this declared emergency. We will of course continue to honor our Panama Jack Guarantee for any products that do not meet our quality standards.

We want you to love your Panama Jack purchase. If you don't, that's okay, you may return your web-order purchase within 30 days of delivery for a refund. Contact us within 30 days of receiving your order to report any issues and to receive instructions. Please note that only items purchased from our website will be eligible for a return. Items purchased from a store should be returned to where they were bought for a refund or exchange. 

**Please reference our new Coronavirus (COVID-19) Refund Update, as it supersedes our previous refund policy. If you have any questions regarding our updated refund policy, you can contact us directly at info@panamajack.com or 1-800-840-5225.

RETURN ELIGIBILITY

Items must be in new, unused condition and in the original packaging to qualify for a refund. Some items are not available for return. The few exceptions that cannot be returned include:

• Items that have been worn, washed, or modified
• Used sun care products
• Items purchased on sale
• Any items not purchased from the Panama Jack website

RETURNING PRODUCTS BY MAIL

When returning your purchase by mail, please include a copy of your receipt or order form. Please pack your return securely in the original box or similar shipping container. You are responsible for choosing a shipping carrier and method. We recommend using a method that can be insured and tracked. You will not be reimbursed for your original or return postage; we do not offer prepaid return shipping labels. We do not process exchanges. Feel free to contact us via email: info@panamajack.com or 1-800-840-5225 to set-up your return.

MAIL RETURNS TO

"Order Number" or "Web Reference Number"
Panama Jack
230 Ernestine Street
Orlando, Florida 32801

PROCESSING REFUNDS

We will process your credit once the item is received and inspected. Allow two weeks for processing, and one to seven business days to receive your credit. All credits for returns will be applied directly to the original form of payment. You are responsible for all shipping and handling charges.

INCORRECT, MISSING, OR DEFECTIVE ITEMS

Please notify us via email: info@panamajack.com or 1-800-840-5225 within 14 days of receiving your order to report any issues and to receive instructions.

DAMAGED PACKAGES

We carefully package all of our products to arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please notify us via email: info@panamajack.com or 1-800-840-5225 immediately, and we will send a replacement (depending on availability). Please include your original web reference number or order number. We may ask for pictures of the damage for quality control purposes.

MISSING PACKAGES

Panama Jack is not responsible for packages that are lost, stolen, or damaged during shipping. You assume all liability for packages verified delivered by the carrier with tracking information.

CARRIER RETURNED PACKAGES

Any packages returned to us marked as undeliverable will be processed for a refund, less any shipping charges incurred. We will not reship orders marked as undeliverable. Customers will need to process a new order with a corrected address.

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

CONTIGUOUS STATES SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (Alaska, Hawaii, U.S. Territories, APO/FPO)

Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?

Have a question about Panama Jack products? Please find answers to Frequently Asked Questions below. If you can't find an answer here, feel free to email us at info@panamajack.com or call us at 1-800-840-5225

When Will My Order Arrive?

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Payment Options

We accept Visa, MasterCard, Discover, American Express, Shopify Pay, Amazon Pay, Apple Pay, Google Pay, or PayPal. We do not accept PayPal E-checks, personal checks, cash, or money orders.

Please note that credit cards are pre-authorized during the ordering process and then settled when your order ships. PayPal orders are settled as soon as the order is submitted.

E-mail and tracking notifications will be sent upon receipt of your order, followed by another when your order has shipped. Your shipping receipt will include tracking number(s).

Can I Use More Than One Discount Code?

Unfortunately, only one discount code can be applied per order.

What Does Final Sale Mean?

When an item is marked final sale, it cannot be returned or exchanged for any reason. The sale price is as marked on the site, and no additional discounts can be applied.

Sales Tax

We are required by law to collect sales tax for orders shipped within the state of Florida. Sales tax will be calculated during the checkout process.

Site Security

We employ 256-bit Secure Sockets Layer (SSL) technology that safely encrypts all private information when placing an order.

Split Shipping

We cannot split an order to separate shipping addresses. A separate order is required for each shipping address.

Wrong Address Disclaimer

It is the responsibility of the customer to make sure that the billing and shipping addresses are entered correctly. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing or shipping information is necessary.

If the wrong shipping address is provided, please email us at info@panamajack.com or call us at 1-800-840-5225 immediately! We do our best to speed up processing and shipping times. There is a short time frame for us to update the address on your order. Unfortunately, we cannot guarantee that the update will be made prior to the order shipping. If the package is shipped with the incorrect address, the courier may not be able to deliver the order and the package may be returned to us.

There are times after the order leaves our warehouse when a package is marked as "undeliverable" by the courier. In these situations, the package will be returned back to us. When we receive "Return To Sender" packages, our team will automatically refund your original form of payment. If the order is returned and the customer requests to reship the package, additional shipping fees may be applied.

Order Cancellation/Modification

If you decide to cancel or modify your order please email us at info@panamajack.com or call us at 1-800-840-5225 as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in order process. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

When Will My Order Arrive?

SHIPPING INFORMATION

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders ship via USPS or UPS Ground.

Tracking Information

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

Domestic (U.S.) Contiguous States Shipping Prices & Details

CONTIGUOUS STATES SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Domestic Non-Contiguous Locations Shipping Prices & Details (Alaska, Hawaii, U.S. Territories, APO/FPO)

Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

International Shipping Details

Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?